Hybrid Customer Support Advocate — Brand Ambassador

Power Home Remodeling; Philadelphia (Philadelphia County); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) matched retirement savings

Paid vacation and holidays

Relocation opportunities

Job summary

Power Home Remodeling is seeking a dynamic Customer Support Associate who can empathically communicate, listen actively, and solve problems across phone, email, and messenger. You will support customers from initial contact through installation and beyond, acting as brand ambassador and ensuring a first-class service experience.

No prior remodeling experience required; we will train you on products and services.

Qualifications

• Empathic communicator, active listener, and natural problem-solver with strong technical skills.
• No prior remodeling experience required; company will provide training.
• Ability to communicate clearly via phone, email, and messenger.
• Willingness to learn and grow within a national home remodeling company.

Responsibilities

• Embody Power Home Remodeling's mission and serve as brand ambassadors.
• Resolve customer inquiries with confident problem-solving.
• Coordinate materials orders and service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Escalate trends to management to improve the customer experience.
• Strive for a 5-Star service review.

Skills

Empathic communication

Active listening

Problem solving

Customer service

Communication skills

Job description

Power Home Remodeling is seeking a dynamic Customer Support Associate who can empathically communicate, listen actively, and solve problems across phone, email, and messenger. You will support customers from initial contact through installation and beyond, acting as brand ambassador and ensuring a first-class service experience.

No prior remodeling experience required; we will train you on products and services.