Hybrid Customer Support Associate — World‑Class Service

Power Home Remodeling; West Chester (Chester County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) retirement savings

Paid vacation and holidays

Performance-based rewards

Relocation opportunities

Volunteer opportunities

Professional development

Relocation opportunities

Job summary

Power Home Remodeling is seeking a dynamic Customer Support Associate who can empathically communicate, actively listen, and solve problems. You will support customers from their first contact through installation and beyond, acting as a brand ambassador and ensuring a first-class experience.

You will handle calls, emails, and messages, collaborate with internal teams, and help maintain high customer satisfaction.

Qualifications

• Strong communication and listening skills for customer interactions.
• Ability to manage multiple tasks with attention to detail.
• Adaptable to new technologies and communication methods.

Responsibilities

• Serve as a brand ambassador and resolve customer inquiries.
• Provide empathetic, world-class support via phone, email, and chat.
• Coordinate service schedules and materials with internal teams.
• Maintain high call quality and strive for 5-star reviews.
• Support customers from initial contact through installation and beyond.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Customer service mindset

Problem solving

Job description

Power Home Remodeling is seeking a dynamic Customer Support Associate who can empathically communicate, actively listen, and solve problems. You will support customers from their first contact through installation and beyond, acting as a brand ambassador and ensuring a first-class experience.

You will handle calls, emails, and messages, collaborate with internal teams, and help maintain high customer satisfaction.