Customer Success Specialist

Energy Innovation Corp; Santa Clarita (CA); Hybrid; USD 94,000 - 137,000; Full time

Benefits offered by this job

401(k) matching

Flexible remote options

Job summary

Energy Innovation Corp. in Santa Clarita is seeking a Customer Success Specialist to expand our category with a hands-on sales-marketing approach.

The role blends account management and cross-functional collaboration in a hybrid setup that supports flexible remote options. The successful candidate will turn complex technical details into clear customer value, run field-marketing initiatives, and partner with product, creative, and operations to ensure competitive execution.

Qualifications

• 4 years of account management experience.
• Experience supporting cross-functional teams in a mid-level capacity.
• Comfort working in a fast-paced, deeply technical environment.

Responsibilities

• Turn Morgan Stanley's differentiator into a thirty-second pitch.
• Run point on trade shows and pop-ups throughout CA.
• Coordinate cross-functional launches with creative, product, and operations.
• Test messaging variations and iterate based on performance data.
• Stand up an attention-to-detail-driven scoring model for the team.
• Hand marketing the field intel that sharpens next quarter's ads.

Skills

Account management

Sales marketing

Cross-functional teamwork

Fast-paced environment

Job description

This isn't a quota-and-coast Customer Success Specialist job; Morgan Stanley expects the person in Santa Clarita to expand the whole category. Boiled down: hybrid, $94,000 - $137,000, 4 years of Account Management, and a seat at the table where Morgan Stanley decisions get made.

Key Responsibilities

• Turn Morgan Stanley's proudly-imperfect differentiator into a thirty-second pitch
• Run point on trade shows and pop-ups throughout CA
• Coordinate cross-functional launches with creative, product, and operations
• Test messaging variations and iterate based on performance data
• Stand up an Attention to Detail-driven scoring model the whole team believes
• Hand marketing the field intel that sharpens next quarter's ads

What You'll Bring

• Hands-on sales marketing experience that holds up to follow-up questions
• A teammate's instinct to unblock others before yourself
• 3 years of learning when to trust the process and when to break it
• Experience supporting cross-functional teams in a mid-level capacity
• Comfort working in a fast-paced, deeply technical environment

We are a maker-minded sales marketing company, and Morgan Stanley calls Santa Clarita, CA home. You'll never have to guess where you stand with your manager in this hybrid role.

In return for your Call Center Operations expertise, you'll earn $94,000 - $137,000 along with 401(k) matching and flexible remote options.

We stamped it current today; the hybrid opening is genuinely accepting candidates.