Customer Support Specialist

Strategic Advantage; Santa Clara (CA); Hybrid; USD 74,000 - 103,000; Full time

Benefits offered by this job

Mentorship

Growth ladder

Hybrid/remote options

Job summary

Strategic Advantage in Santa Clara, CA is seeking a Customer Support Specialist who combines curiosity about why people buy with practical selling skills. The role offers a hybrid schedule and a clear growth path, with mentorship and a quota of $74,000–$103,000.

You will collaborate across product and marketing teams to position offerings in California, track competitive pricing, forecast your quota, and translate customer insights into sharper campaign briefs.

Qualifications

• Experience thriving in a fast-growing, deadline-driven setting.
• Strong organizational skills and ability to juggle multiple workstreams.
• Experience supporting cross-functional teams in a junior capacity.
• Comfort with a hybrid cadence in Santa Clara.
• Hands-on multitasking with stakeholder management.

Responsibilities

• Collaborate with product teams to position new offerings in the Santa Clara region.
• Monitor competitor pricing across California.
• Rank hottest leads using stakeholder management and intuition.
• Forecast quota of $74,000–$103,000.
• Translate customer insights into sharper campaign briefs.

Skills

Multitasking

Stakeholder management

Cross-functional collaboration

Organizational skills

Job description

The Customer Support Specialist role at Strategic Advantage rewards curiosity about why people buy as much as skill at making them. Consider the trade: your 1 years of Multitasking for $74,000 - $103,000, a hybrid schedule, and ownership most shops never offer.

Key Responsibilities

• Collaborate with product teams to position new offerings in the Santa Clara region
• Keep a finger on competitor pricing across CA
• Pair Stakeholder Management insight with gut feel to rank the hottest leads
• Pair a $74,000 - $103,000 quota with the discipline to forecast it straight
• A knack for translating customer insights into sharper campaign briefs

What You'll Bring

• Experience thriving in a fast-growing, deadline-driven setting like Strategic Advantage
• Sharp organizational skills and an ability to juggle multiple workstreams
• Experience supporting cross-functional teams in a junior capacity
• Comfort with the hybrid cadence of a Santa Clara-based operation
• Hands-on command of Multitasking, with Stakeholder Management as a close second

Quietly, from Santa Clara, Strategic Advantage has become the quietly-excellent sales marketing partner that CA's most demanding teams refuse to replace. People here care as much about how we work together as what we ship.

Our $74,000 - $103,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Santa Clara or home.

The Strategic Advantage team is expanding in Santa Clara, CA this quarter, and this seat is part of that growth.

Come find out why people stay at Strategic Advantage once they get here; the Customer Support Specialist door is open.