Hybrid Customer Success Partner I

Protolabs; Nashua (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Employee Stock Purchase Program

Job summary

Protolabs in Nashua, NH, is seeking a Customer Success Partner I for a hybrid role with onsite days Tuesday to Thursday. You will support a growing customer base, coordinate with multiple departments, and ensure smooth operations while delivering exceptional service.

The ideal candidate will be a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to balance service tasks with operations.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of related Customer Service experience.
• Proficient in Microsoft products.
• Ability to speak clearly and professionally over the phone.
• Ability to perform multiple functions simultaneously.
• Ability to quickly adapt to new systems and programs.
• Strong attention to detail and ability to troubleshoot and find resolution.
• Ability to leverage resources and think creatively to resolve customer issues.
• Proficient using a computer and able to accurately type 40 wpm.

Responsibilities

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Protolabs in Nashua, NH, is seeking a Customer Success Partner I for a hybrid role with onsite days Tuesday to Thursday. You will support a growing customer base, coordinate with multiple departments, and ensure smooth operations while delivering exceptional service.

The ideal candidate will be a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to balance service tasks with operations.