Hybrid Customer Success Manager — Relationship & Growth

Honeywell INC. in; Augusta (ME); Hybrid; USD 71,000 - 89,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid holidays

Job summary

Honeywell is seeking a Customer Success Manager to support customer experience and drive satisfaction for our Portland, ME team on a hybrid schedule. You will work with customers to understand goals, address concerns, and help them achieve outcomes with Honeywell's products and services.

You will collaborate with cross-functional teams, monitor health metrics, and contribute to retention and loyalty by delivering exceptional service.

Qualifications

• Minimum 6 years of experience in customer success, customer experience, or related roles.
• Strong knowledge of customer success management principles and best practices.
• Proficiency with customer relationship management (CRM) tools and data analysis to monitor customer health and satisfaction.
• Experience collaborating with cross-functional teams to resolve customer issues and improve service delivery.

Responsibilities

• Develop and maintain strong relationships with customers to understand their goals and challenges.
• Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly.
• Monitor customer health metrics and proactively address potential risks to customer satisfaction.

Skills

Customer success

CRM tools

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Honeywell is seeking a Customer Success Manager to support customer experience and drive satisfaction for our Portland, ME team on a hybrid schedule. You will work with customers to understand goals, address concerns, and help them achieve outcomes with Honeywell's products and services.

You will collaborate with cross-functional teams, monitor health metrics, and contribute to retention and loyalty by delivering exceptional service.