Hybrid Customer Success Associate I

Proto Labs; Maple Plain (MN); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Employee Stock Purchase Program

Paid time off

Job summary

Proto Labs in Maple Plain, MN is seeking a Customer Success Partner I to support a growing customer base across departments and ensure a smooth order experience.

The ideal candidate will have 1–2 years in customer service, strong communication, and proficiency with Microsoft Office. This hybrid role requires on-site presence Tuesday through Thursday and collaboration with multiple teams to deliver exceptional service.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in customer service.
• Proficient with Microsoft Office products.
• Strong communication and problem-solving skills.
• Ability to multitask and work across departments.

Responsibilities

• Verify the accuracy of customer purchase orders.
• Enter orders and manage the order process.
• Reconcile and verify payments for open orders.
• Serve as liaison between departments to resolve issues.
• Maintain customer database accuracy.
• Process inquiries and triage within the organization.
• Handle calls and emails to resolve questions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem-solving

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Phone etiquette

Job description

Proto Labs in Maple Plain, MN is seeking a Customer Success Partner I to support a growing customer base across departments and ensure a smooth order experience.

The ideal candidate will have 1–2 years in customer service, strong communication, and proficiency with Microsoft Office. This hybrid role requires on-site presence Tuesday through Thursday and collaboration with multiple teams to deliver exceptional service.