Customer Success Partner | Hybrid Operations Liaison

Proto Labs; Nashua (NH); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

Health Savings Account

Dental and Vision

Life Insurance

Short-Term Disability

Long-Term Disability

Paid caregiver leave

3 weeks PTO + Holidays

Job summary

Protolabs in Nashua, NH is seeking a Customer Success Partner I to support a growing customer base and coordinate with multiple departments. The ideal candidate is a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to balance service-related responsibilities with operational tasks.

If you thrive in a team-oriented environment and enjoy making a difference daily, this is an exciting opportunity to grow your career while helping deliver an

Qualifications

• High School Diploma or equivalent.
• 1-2 years of related Customer Service experience.
• Proficient in Microsoft products.
• Ability to speak clearly and professionally over the phone.
• Ability to perform multiple functions simultaneously.
• Ability to quickly adapt to new systems and programs.
• Strong attention to detail and ability to troubleshoot and find resolution.
• Proficient using a computer and able to accurately type 40 wpm.

Responsibilities

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

Skills

Microsoft Office

Phone etiquette

Multi-tasking

Attention to detail

Troubleshooting

Typing 40 wpm

Education

High School Diploma or equivalent

Job description

Protolabs in Nashua, NH is seeking a Customer Success Partner I to support a growing customer base and coordinate with multiple departments. The ideal candidate is a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to balance service-related responsibilities with operational tasks.

If you thrive in a team-oriented environment and enjoy making a difference daily, this is an exciting opportunity to grow your career while helping deliver an