Customer Success Partner I — Hybrid Ops & Liaison

Protolabs; Nashua (NH); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Employee Stock Purchase Program

Job summary

Protolabs in Nashua, NH is seeking a Customer Success Partner I for a hybrid role, working onsite Tuesday through Thursday. You will support a growing customer base, coordinate with multiple departments, and help keep operations running smoothly while delivering an exceptional customer experience.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of related Customer Service experience.
• Proficient in Microsoft products.

Responsibilities

• Verify accuracy of customer purchase orders.
• Enter customer orders and understand order workflow.
• Reconcile and verify customer payments for open orders.
• Serve as liaison between departments to resolve issues.
• Maintain customer database accuracy with coordination.

Skills

Customer service

Phone communication

Multitasking

Detail oriented

Troubleshooting

Resourceful

Education

High School Diploma

Tools

Microsoft Office

Job description

Protolabs in Nashua, NH is seeking a Customer Success Partner I for a hybrid role, working onsite Tuesday through Thursday. You will support a growing customer base, coordinate with multiple departments, and help keep operations running smoothly while delivering an exceptional customer experience.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and a proactive problem-solving mindset.