Hybrid Customer Success Partner - Drive Customer Wins

Proto Labs; Minnesota; Hybrid; USD 25,361 - 33,847; Full time

Benefits offered by this job

Health Insurance

401k with company match

3 weeks PTO

Job summary

Proto Labs, located in Minnesota, is seeking a Customer Success Partner to join their team. This role focuses on delivering an exceptional customer experience by managing inquiries and ensuring accurate order processing.

The ideal candidate will have a high school diploma, 1-2 years of customer service experience, and strong communication skills. The position requires both on-site and remote work, offering a competitive salary and benefits package.

Qualifications

• 1–2 years of customer service or related experience with a passion for helping customers succeed.
• Professional, friendly phone presence with the ability to speak clearly and confidently.
• Comfortable multitasking effectively in a fast-paced environment while maintaining high accuracy.

Responsibilities

• Ensure a seamless customer experience by validating customer purchase orders.
• Manage customer orders and develop a strong understanding of workflows.
• Reconcile and verify customer payments, resolving discrepancies proactively.

Skills

Attention to detail

Customer-focused mindset

Communication skills

Problem-solving skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

Proto Labs, located in Minnesota, is seeking a Customer Success Partner to join their team. This role focuses on delivering an exceptional customer experience by managing inquiries and ensuring accurate order processing.

The ideal candidate will have a high school diploma, 1-2 years of customer service experience, and strong communication skills. The position requires both on-site and remote work, offering a competitive salary and benefits package.