Customer Success Partner I - Hybrid, Growth-Focused

Protolabs; Maple Plain (MN); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

Health Savings Account

Dental and Vision

401k with company match

Employee Stock Purchase Program

Volunteer hours support

Job summary

Protolabs in Maple Plain, MN is seeking a Customer Success Partner I to support a growing customer base and collaborate across departments to ensure smooth operations.

Hybrid role with onsite Tue-Thu in Maple Plain. The ideal candidate will be a proactive problem-solver with strong communication, a customer-first mindset, and ability to balance service duties with operational tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years in Customer Service experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Verify accuracy of customer purchase orders and enter orders.
• Reconcile and verify payments for open orders.
• Serve as liaison between departments to escalate issues.
• Maintain customer database accuracy with coordinator support.
• Handle customer inquiries via phone and email and triage.
• Support multiple operational tasks while delivering service.
• Provide timely, courteous responses to customer questions.

Skills

Customer service

Phone communication

Multitasking

Adapt to new systems

Attention to detail

Problem solving

Typing 40 wpm

Education

High School Diploma

College degree

Tools

Microsoft Office

Job description

Protolabs in Maple Plain, MN is seeking a Customer Success Partner I to support a growing customer base and collaborate across departments to ensure smooth operations.

Hybrid role with onsite Tue-Thu in Maple Plain. The ideal candidate will be a proactive problem-solver with strong communication, a customer-first mindset, and ability to balance service duties with operational tasks in a fast-paced environment.