Global Customer Experience & Fulfillment Specialist

Ahlstrom; Mount Holly Springs (Cumberland County); On-site; USD 42,000 - 64,000; Full time

Job summary

Ahlstrom is seeking a Customer Service / Sales Support professional to support Mount Holly Springs customers across domestic and international accounts. You will process orders, maintain customer data, and liaise with Sales, Logistics, and Credit to ensure smooth delivery and high satisfaction.

The role requires 2+ years in customer service or sales support, proficiency in Microsoft Office, and readiness to visit customers as needed. Join a global leader focused on sustainable materials.

Qualifications

• Associates Degree in a related field or relevant combination of education and experience.
• 2+ years experience in customer service, inside sales or sales support, preferably in a manufacturing environment.
• Proficient PC skills including strong keyboarding and ability to learn Ahlstrom's systems with accuracy.
• Mathematical competency for pricing calculations and unit conversions.
• Strong working knowledge of Microsoft Office applications, specifically Outlook, Word, and Excel.
• Availability to visit customers or attend outside meetings, occasionally with overnight stays.

Responsibilities

• Manage domestic and/or international order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.
• Ensure customer master data, account profiles, and customer product information are accurate and up to date in all relevant systems.
• Receive, process and verify all sales orders from multiple channels (email, phone, fax, EDI).
• Interface with other Ahlstrom plants and suppliers globally for orders produced elsewhere.
• Provide order status, resolve customer inquiries and initiate customer concerns in system.
• Ensure accounts comply with corporate credit policies.
• Manage receivables and past-due amounts as required.
• Gain product knowledge to answer basic customer questions about the portfolio.
• Daily interactions with Sales, Operations, Logistics, Technical Support and Quality to ensure accurate information transfer to maximize customer satisfaction.
• Serve as customer advocate by understanding requirements and coordinating with credit, supply chain, technical support, product management and sales.

Skills

Customer service

Inside sales

Sales support

Communication skills

Pricing

Data entry

Microsoft Office

Education

Associates degree in related field

Tools

Salesforce

EDI

Microsoft Office

Job description

Ahlstrom is seeking a Customer Service / Sales Support professional to support Mount Holly Springs customers across domestic and international accounts. You will process orders, maintain customer data, and liaise with Sales, Logistics, and Credit to ensure smooth delivery and high satisfaction.

The role requires 2+ years in customer service or sales support, proficiency in Microsoft Office, and readiness to visit customers as needed. Join a global leader focused on sustainable materials.