Hybrid Customer Success Specialist – Sustainability

Ahlstrom-5; Central (LA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Ahlstrom seeks a Customer Service Specialist to manage assigned customer accounts from entry to delivery, ensuring expectations are met. You will collaborate with sales and manufacturing teams to deliver exceptional service and build strong client relationships.

The role is offered with a hybrid work schedule and requires US work authorization. Responsibilities include order management, inventory support, timely customer communications, and data reporting to management.

Qualifications

• Good written and verbal communication skills.
• Teamwork and collaboration with cross-functional teams.
• Proficiency in MS Office and business systems.

Responsibilities

• Manage assigned customer accounts from entry to delivery.
• Build and maintain relationships with customers and internal teams.
• Provide back-up support and respond to inquiries with first-call resolution.
• Monitor inventory and support logistics and order fulfillment.
• Prepare clear reports and communications for management.

Skills

Communication skills

Teamwork

MS Office

JD Edwards

CRM systems

Education

Bachelor’s degree preferred

Tools

JD Edwards

CRM systems

Job description

Ahlstrom seeks a Customer Service Specialist to manage assigned customer accounts from entry to delivery, ensuring expectations are met. You will collaborate with sales and manufacturing teams to deliver exceptional service and build strong client relationships.

The role is offered with a hybrid work schedule and requires US work authorization. Responsibilities include order management, inventory support, timely customer communications, and data reporting to management.