Customer Service Specialist (Kaukauna, WI)

Ahlstrom; Kaukauna (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ahlstrom is seeking a Customer Service Specialist to manage assigned customer accounts from entry to delivery. You will build strong relationships with customers and internal teams to ensure orders are fulfilled accurately and on time.

The role offers a hybrid work schedule and requires a customer-oriented approach, strong communication, and proficiency with MS Office. Candidates should have a Bachelor's degree in Business or related field, be authorized to work in the US, and be able to commute

Qualifications

• Bachelor's degree in Business, Supply Chain or related field preferred.
• Strong written, verbal, and interpersonal skills.
• Able to commute to Kaukauna, WI office.
• Experience delivering full-service delivery for customer accounts.
• Familiarity with JD Edwards and CRM systems preferred.

Responsibilities

• Manage assigned customer accounts from entry to delivery and ensure expectations are met.
• Build and maintain relationships with customers, sales, and manufacturing teams.
• Respond promptly to inquiries and provide first-call resolution.
• Support inventory management and advise on replenishment to meet working capital targets.
• Assist with logistics tasks and order fulfillment processes.
• Prepare reports and routine customer correspondence.

Skills

Strong communication

Teamwork

Interpersonal skills

Ability to commute

Education

Bachelor's degree in Business, Supply Chain or related field

Tools

MS Office

JD Edwards

CRM systems

Job description

You have a choice of where you want to work!

We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.

Do your values align with ours?

Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!

Are you with us!?

We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business.

The Customer Service Specialist manages assigned customer accounts from entry to delivery, ensuring the customer’s expectations are met or exceeded. This person must use exceptional communication skills to build successful relationships with each customer, as well as our sales and manufacturing personnel, to ensure the customer's expectations are achieved. The goal is to provide excellent service and maintain a high level of customer satisfaction. This position is offered a hybrid work schedule.

Customer Service Specialist responsibility includes the following:

• Must follow Ahlstrom’s manufacturing and hygiene processes, procedures and policies, as applicable, to the position’s areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.
• Efficiently and accurately execute the order management process from entry to delivery for assigned accounts to ensure customer expectations are met.
• Provide back-up support for other Customer Service Specialists during vacation and other absences.
• Serve as primary contact for customers, build and maintain relationships to understand and respond to the customer’s needs.
• Involvement in customer visits and hosting onsite meetings.
• Promptly respond to all customer inquiries and offer first-call resolution and/or alternatives.
• Proactively anticipate problems and initiate solutions before they become major issues.
• Support inventory management by monitoring and reporting inventory status and initiate recommendations and actions to adjust and/or replenish inventory levels so working capital targets are achieved.
• Learn all the steps of the order fulfillment process using associated systems and applications.
• Assist with Logistics related tasks – vacation back up support, fill in as needed.
• Foster relationships with sales and marketing professionals to ensure accurate order pricing and product on all customer orders. Provide timely, complete, and direct information to communicate within the organization and the customer base.
• Prepare clear, concise reports, documentation, and routine customer correspondence.
• All other assignments assigned by management

This is not an exhaustive list of duties or functions and may not necessarily comprise all the “essential functions” for purposes of ADA.

Education And Experience Requirements

• Bachelors degree in Business, Supply Chain or related field preferred
• Good written and verbal communication skills as well as teamwork skills
• Currently authorized to work in the US
• Ability to commute to office location in Kaukauna, WI
• Prior industry experience, or proven track record, in providing full-service delivery for customer accounts
• Must have strong written, verbal, and interpersonal skills
• Proficiency in MS Office software required
• Familiarity and/or experience with JD Edwards order/business management system and CRMS (Customer Relationship Management System) preferred

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

About Us.

Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7,000 people.