Hybrid Customer Success Manager II — B2B Safety Tech

Crawford Thomas Recruiting; Beachwood (OH); Hybrid; USD 88.000 - 110.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Paid Parental Leave

401(k) Retirement plan with 3% match

Health coverage reimbursement

Paid Holidays

Hybrid Schedule

Zusammenfassung

Crawford Thomas Recruiting is seeking a Customer Success Manager II in Beachwood, OH. You will own a customer portfolio from onboarding through renewal and expansion, combining implementation, account management, platform adoption, retention, and revenue growth.

The CSM II serves as the primary relationship owner, coordinates with developers for escalations, and ensures accurate renewal forecasts and go-live readiness across sites.

Qualifikationen

• 3–5 years of B2B customer success or account management experience.
• Experience independently managing a customer portfolio, including renewals and expansion.
• Experience managing multiple relationships and coordinating onboarding and handoffs.
• Experience developing account plans and forecasting renewals in HubSpot.

Aufgaben

• Own customer relationships from onboarding through renewal and expansion.
• Build relationships with administrators, security leaders, executives, and stakeholders.
• Monitor platform adoption, usage, and account health; manage renewals and forecasts.
• Lead renewal conversations and secure documentation before contract expiration.
• Coordinate data imports and integrations with customers and internal teams.
• Guide administrators through platform workflows for independent operation.
• Coordinate escalations with developers and ensure clear communication through resolution.
• Prepare and lead quarterly or executive business reviews based on account tier.

Kenntnisse

B2B Customer Success

Account Management

Portfolio Management

HubSpot CRM

Tools

HubSpot

Jobbeschreibung

Crawford Thomas Recruiting is seeking a Customer Success Manager II in Beachwood, OH. You will own a customer portfolio from onboarding through renewal and expansion, combining implementation, account management, platform adoption, retention, and revenue growth.

The CSM II serves as the primary relationship owner, coordinates with developers for escalations, and ensures accurate renewal forecasts and go-live readiness across sites.