Enterprise Customer Success Lead

CBTS; Dublin (OH); On-site; USD 55,000 - 86,000; Full time

Job summary

CBTS is seeking a Customer Success Manager to own a portfolio of enterprise accounts and drive adoption, satisfaction, and growth by guiding clients to realize value from CBTS solutions. You will lead cadence calls, executive reviews, and on-site visits to assess satisfaction and deepen relationships.

Responsibilities include monitoring health dashboards, identifying risk and driving renewal and expansion opportunities with Account Executives, while coordinating cross-functional resolution of

Qualifications

• Bachelor’s degree in Business, Communications, IT, or MBA preferred.
• 5+ years of relevant enterprise CS/CSM experience.

Responsibilities

• Serve as the primary post-sale point of contact and trusted advisor for enterprise clients.
• Develop and execute tailored success plans aligning CBTS solutions to client KPIs and drive outcomes.
• Lead cadence calls, executive business reviews, and on-site visits to assess value and deepen relationships.
• Monitor account health dashboards, identify risks early, and coordinate mitigation with Sales and Support.
• Drive net revenue retention by identifying expansion opportunities with Account Executives.
• Coordinate cross-functional resolution of escalated issues and maintain accurate CRM data.

Skills

Customer communication

Renewal and retention management

Account planning

Client relationship management

Problem solving

Commercial and financial knowledge

Education

Bachelor's degree in Business/Communications/Information Technology, MBA considered

Tools

Salesforce

Microsoft 365 / Office

Job description

CBTS is seeking a Customer Success Manager to own a portfolio of enterprise accounts and drive adoption, satisfaction, and growth by guiding clients to realize value from CBTS solutions. You will lead cadence calls, executive reviews, and on-site visits to assess satisfaction and deepen relationships.

Responsibilities include monitoring health dashboards, identifying risk and driving renewal and expansion opportunities with Account Executives, while coordinating cross-functional resolution of