Senior CSM — B2B SaaS Growth & Retention

Remarcable, Inc.; Omaha (NE); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision (company-paid

401(k) with company match

2 weeks PTO + 56 hrs sick in year 1

Bonus potential

Series A growth trajectory

Job summary

Remarcable, Inc. is seeking a Customer Success Manager to own the post-onboarding relationship for a dedicated book of business in a fast-growing cloud platform serving MEP contractors.

You will drive retention, expansion, and real business value for contractor clients, leading QBRs/EBRs, monitoring health in Totango/Salesforce, and proactively addressing issues before renewal dates. Strong CRM discipline and a proactive Ownership mindset are essential.

Qualifications

• 5+ years in B2B SaaS CS or Account Management.
• You've managed a book of business and know what it takes to retain and grow complex accounts; construction industry experience is a meaningful plus.
• Systems-minded.
• Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
• Proactive by default.
• You don't wait for a customer to raise a flag. You intervene before problems become crises.
• Fluent across audiences.
• You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
• Owner's mentality.
• You treat your book of business like your own company — focused on high-impact work, not busy work.

Responsibilities

• Drive value realization.
• Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
• Protect and grow ARR.
• Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
• Expand accounts.
• Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
• Feed product insight.
• Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Skills

B2B SaaS CS

Account Management

Systems-minded

Salesforce

Totango

Proactive

CRM discipline

Cross-functional

Procurement ROI

Ownership mindset

Tools

Salesforce

Totango

Job description

Remarcable, Inc. is seeking a Customer Success Manager to own the post-onboarding relationship for a dedicated book of business in a fast-growing cloud platform serving MEP contractors.

You will drive retention, expansion, and real business value for contractor clients, leading QBRs/EBRs, monitoring health in Totango/Salesforce, and proactively addressing issues before renewal dates. Strong CRM discipline and a proactive Ownership mindset are essential.