Senior Remote Customer Success Manager

EULER; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Euler is seeking a remote Customer Success Manager (CSM) to lead onboarding, training, and ongoing success for our B2B SaaS customers. You’ll partner with customers and internal teams to ensure value realization and high satisfaction, while managing health metrics and renewals.

You will work across onboarding, support, and advocacy, wearing multiple hats to shape the customer journey from implementation to expansion. A technical background and strong communication skills are essential.

Qualifications

• 5+ years in customer success within a B2B SaaS environment.
• Exceptional command of English, both written and spoken.
• Experience with onboarding, training, and supporting B2B customers.

Responsibilities

• Lead onboarding of new customers and ensure smooth implementation.
• Provide technical support and escalate engineering issues as needed.
• Build and maintain relationships with key stakeholders.
• Develop and execute customer success plans aligned with goals.
• Advocate for customers and relay product feedback to teams.
• Track CS metrics and drive renewals and expansion opportunities.

Skills

English fluency

Technical aptitude

CRM proficiency

Communication

Relationship building

Problem solving

Tools

HubSpot

Salesforce

Job description

Euler is seeking a remote Customer Success Manager (CSM) to lead onboarding, training, and ongoing success for our B2B SaaS customers. You’ll partner with customers and internal teams to ensure value realization and high satisfaction, while managing health metrics and renewals.

You will work across onboarding, support, and advocacy, wearing multiple hats to shape the customer journey from implementation to expansion. A technical background and strong communication skills are essential.