Remote Customer Success Manager Strategic Growth & Renewals

Atlassian; San Francisco (CA); Hybrid; USD 109,000 - 158,000; Full time

Job summary

Atlassian is seeking a customer success manager (CSM) to partner with DX's customers and drive engineering transformation using our platform. You will manage implementation, drive program success and renewal, and ensure high-value use cases are realized across the company.

You will join a team of collaborative CSMs reporting to our Manager of Commercial Customer Success, focusing on customer outcomes and strategic guidance to achieve renewals and expansions.

Responsibilities

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Job description

Atlassian is seeking a customer success manager (CSM) to partner with DX's customers and drive engineering transformation using our platform. You will manage implementation, drive program success and renewal, and ensure high-value use cases are realized across the company.

You will join a team of collaborative CSMs reporting to our Manager of Commercial Customer Success, focusing on customer outcomes and strategic guidance to achieve renewals and expansions.