Remote CSM II - Drive Customer Growth & Retention

Lead Science; United States; On-site; USD 56,250 - 68,750; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental Life Insurance

Voluntary long-term/short-term disability insurance

Voluntary Pet Insurance

Optional Healthcare/Dependent Care FSA Account

Job summary

Lead Science is seeking a Customer Success Manager II (CSM II) to enhance customer relationships in a remote capacity. The CSM II will manage multiple accounts, provide performance optimization strategies, and utilize their expertise to address customer needs effectively.

Ideal candidates will possess a Bachelor's degree, Google Analytics certification, and at least 2 years of relevant experience. The position offers a targeted salary of $62,500 and a range of employee benefits including medical insurance and 401K matching.

Qualifications

• 2+ years of account management and/or dealership experience.
• Dependable and proactive in solving customer issues.
• Strong ability to work in a fast-paced, changing environment.

Responsibilities

• Manage customer accounts and provide reports on performance.
• Troubleshoot website issues to meet response levels.
• Work with cross-functional teams to communicate customer needs.

Skills

Account management

Customer service

Analytical skills

Cross-functional teamwork

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Google Analytics

Salesforce Service Cloud

MS Office Suite

Job description

Lead Science is seeking a Customer Success Manager II (CSM II) to enhance customer relationships in a remote capacity. The CSM II will manage multiple accounts, provide performance optimization strategies, and utilize their expertise to address customer needs effectively.

Ideal candidates will possess a Bachelor's degree, Google Analytics certification, and at least 2 years of relevant experience. The position offers a targeted salary of $62,500 and a range of employee benefits including medical insurance and 401K matching.