Hybrid Customer Success Pro: Retention & Growth

InnovateTech; Concord (NH); Hybrid; USD 60,000 - 88,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor for Active Listening growth

Job summary

InnovateTech in Concord, NH is hiring a Customer Success Specialist to own professionalism initiatives and scale what already works. You will work with a strong team, route high-priority leads, and pursue new NH opportunities while protecting renewals and driving next-step conversations.

The role offers hybrid work, paid learning days, and a mentor focused on your Active Listening growth. Applicants should bring a track record of improving processes and strong communication with clients.

Qualifications

• 5 years of Customer Retention experience.
• History of improving sales/marketing processes.
• Cross-functional collaboration with teams (e.g., Zendesk engineers, marketing).

Responsibilities

• Rewrite the one-pager until a Concord stranger gets it in ten seconds.
• Read intent data and route the Concord hot leads first.
• Identify and pursue new business opportunities throughout NH.
• Keep Concord renewals from slipping by owning the timeline.
• Carry the booth conversation past small talk into next steps.
• Carry the brand voice into every cold call and every caption.
• Support mid-level account executives with prospecting and follow-up strategy.
• Field objections on price the way a mid-level pro does it.

Skills

Customer retention

Cross-functional collaboration

Written communication

Tools

Zendesk

Job description

InnovateTech in Concord, NH is hiring a Customer Success Specialist to own professionalism initiatives and scale what already works. You will work with a strong team, route high-priority leads, and pursue new NH opportunities while protecting renewals and driving next-step conversations.

The role offers hybrid work, paid learning days, and a mentor focused on your Active Listening growth. Applicants should bring a track record of improving processes and strong communication with clients.