Customer Success Manager

Atlas West; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Atlas West in Boston, MA, seeks a Customer Success Manager to help clients achieve their goals with our software solutions. The role emphasizes client engagement, data-driven insights, and collaborative problem-solving within a dynamic tech environment.

You will monitor product usage, collaborate with product and engineering teams, and conduct regular check-ins to drive satisfaction and retention across diverse client accounts.

Qualifications

• Bachelor's degree in a related field preferred.
• Proven track record in customer success.
• Excellent communication and interpersonal skills.
• Strong analytical skills.
• Experience with CRM software.

Responsibilities

• Work closely with clients to understand their needs and provide support.
• Monitor product usage, identify areas for improvement.
• Collaborate with product and engineering teams.
• Conduct regular check-ins with clients.
• Analyze data to track success metrics.
• Develop strategies to boost client satisfaction and retention.

Skills

Customer success

Communication

Interpersonal skills

Analytical skills

Customer-centric approach

Education

Bachelor's degree in a related field

Tools

CRM software

Job description

Atlas West, a leading tech company, seeks a Customer Success Manager in Boston, MA. This full-time role involves ensuring clients achieve their goals with innovative software solutions.

As a Customer Success Manager, you'll collaborate with clients to understand their needs and provide support. You'll monitor product usage, identify improvements, and work with product and engineering teams to enhance offerings.

Join a dedicated Customer Success team in Boston, MA. Our collaborative workplace fosters innovation and growth, with a focus on work-life balance and flexible working options.

The annual salary range for this position is between $70,000 and $94,555, with the exact amount determined by the candidate's level of experience. This role involves a variety of tasks, including data analysis, report generation, and client communication, all of which require proficiency in software tools such as Excel, SQL, and Tableau. The workplace is typically an office environment, where employees collaborate with team members to achieve organizational goals. While the salary is competitive, additional benefits such as health insurance, retirement plans, and professional development opportunities are not specified in the job description. Candidates should be prepared to meet the company's requirements, which may include a bachelor's degree in a related field and relevant work experience.

The ideal candidate should have a proven track record in customer success, with excellent communication and interpersonal skills. Strong analytical skills and experience with CRM software are essential.

Key Responsibilities

• Work closely with clients to understand their needs and provide support
• Monitor product usage, identify areas for improvement
• Collaborate with product and engineering teams
• Conduct regular check-ins with clients
• Analyze data to track success metrics
• Develop strategies to boost client satisfaction and retention

Required Skills and Experience

• Proven track record in customer success
• Excellent communication and interpersonal skills
• Strong analytical skills
• Experience with CRM software
• Customer-centric approach