Hybrid Customer Success Associate - Sales & Support

US Diversity Job Search; Arlington (VA); Hybrid; USD 54,000 - 65,000; Full time

Benefits offered by this job

Metro Accessible

Job summary

Beacon Hill is seeking a Customer Success Associate in Arlington, VA for a temporary-to-permanent role. The position supports sales-related activities, handling account changes, invoices, quotes, and customer requests while liaising with cross-functional teams.

The role combines internal and external customer engagement in a fast-paced setting. Qualified candidates will have a Bachelor's degree and 2+ years of experience in customer success or sales support, with Salesforce and Jira experience

Qualifications

• Bachelor's degree required
• 2+ years of professional experience required
• Customer success, client support, or sales support experience preferred
• Salesforce and Jira experience preferred
• Strong attention to detail and organizational skills
• Collaborative, customer service-oriented, and solutions-focused
• Ability to work well under pressure and manage multiple priorities
• Excellent communication and problem-solving skills

Responsibilities

• Support account changes, invoices, quotes, and other sales-related issues
• Serve internal (75%) and external (25%) customers and stakeholders
• Coordinate with cross-functional teams to resolve sales support issues
• Assist the Sales team with customer requests and problem resolution
• Utilize Salesforce and Jira to support sales operations and issue tracking
• Deliver exceptional customer service in a fast-paced environment

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Collaborative

Solutions-focused

Pressure management

Education

Bachelor's degree

Tools

Salesforce

Jira

Job description

Beacon Hill is seeking a Customer Success Associate in Arlington, VA for a temporary-to-permanent role. The position supports sales-related activities, handling account changes, invoices, quotes, and customer requests while liaising with cross-functional teams.

The role combines internal and external customer engagement in a fast-paced setting. Qualified candidates will have a Bachelor's degree and 2+ years of experience in customer success or sales support, with Salesforce and Jira experience