Hybrid Customer Success & CRM Support Pro

LIVunLtd; Frederick (MD); Hybrid; USD 24,796 - 28,929; Full time

Benefits offered by this job

Growth opportunities

Friendly working environment

Health benefits

Dental benefits

Vision benefits

401(k) benefits

Life insurance

Job summary

LIVunLtd in Frederick, MD, is seeking a Service Support Specialist responsible for maintaining customer success by managing inbound communication through calls and emails. The role covers tracking, data entry, and customer interactions via the Salesforce CRM system. Ideal candidates will possess excellent customer service and communication skills, along with a high school diploma or GED.

This is a full-time hybrid position offering hourly wages between $18 and $21 based on experience. Benefits include health insurance, dental, vision, and 401(k) options, fostering a friendly work environment.

Responsibilities

• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards for assistance.
• Validate and update customer information in Salesforce CRM.
• Make outbound calls to confirm scheduled service calls.
• Input new customers into Salesforce CRM.
• Maintain positioning KPIs and reports daily.

Skills

Excellent customer service skills

Ability to communicate effectively

Strong interpersonal skills

Problem-solving ability

Ability to multitask

Team player mentality

Detail oriented

Education

High School Diploma or GED

Tools

Salesforce CRM system

Job description

LIVunLtd in Frederick, MD, is seeking a Service Support Specialist responsible for maintaining customer success by managing inbound communication through calls and emails. The role covers tracking, data entry, and customer interactions via the Salesforce CRM system. Ideal candidates will possess excellent customer service and communication skills, along with a high school diploma or GED.

This is a full-time hybrid position offering hourly wages between $18 and $21 based on experience. Benefits include health insurance, dental, vision, and 401(k) options, fostering a friendly work environment.