Lead, AI-Driven Customer Success Operations

Beacon Hill

Boston (MA)

Hybrid

USD 95,000 - 117,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Transportation stipend

Generous time-off

Job summary

Beacon Hill is seeking a Customer Success AI Operations Lead in Boston, MA, to design and scale an AI-enabled customer success operating model. The role focuses on building automations, streamlining workflows, and boosting team productivity through AI-driven solutions.

The ideal candidate has 2+ years in Customer Success or related ops, hands-on AI tooling experience, and strong CRM skills. Hybrid work, comprehensive benefits, and a transportation stipend are offered as part of a forward-looking

Qualifications

2+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, or a related function.
Hands-on experience leveraging AI tools and CRM platforms.
Ability to design and scale AI-driven processes.

Responsibilities

Design and implement AI-enabled workflows that improve CS processes.
Create automated presentations, summaries, renewal materials, and engagement tools.
Partner with cross-functional teams to connect business systems and data sources.
Develop documentation, quality controls, and feedback mechanisms for AI outputs.
Identify operational improvements across the customer lifecycle and optimize reporting and engagement processes.