Hybrid Lean & Process Improvement Specialist

Proto Labs; Northern (KY); Hybrid; USD 104,000 - 142,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

Health Savings Account

Dental and Vision

Life Insurance

Disability Insurance

Paid caregiver leave

3 weeks PTO + Wellness + Holiday Pay +

401k with company match

Employee Stock Purchase Program

Matching grants

Job summary

Proto Labs in Maple Plain is seeking a proactive Continuous Improvement Specialist to join our Customer Success organization in a hybrid role (in-office Tue–Thu). This role focuses on identifying and eliminating process friction, streamlining workflows, and driving efficiency for our 100-person team.

As part of ProtoExcellence, you will apply Lean practices—structured problem solving, standard work, and daily management—to deliver measurable gains in service quality, speed, and efficiency.

Qualifications

• Bachelor's degree in business, operations, industrial engineering, information systems, or related field.
• 3–5 years of continuous improvement experience in transactional or office environments.
• Experience in a customer success, customer service, contact-center, sales support, or operations role with understanding of business processes.
• Proven ability in process mapping and improvement methodologies.
• Familiarity with CRM and ERP systems (Salesforce and AX/ERP) and ability to define requirements for system enhancements.
• Data gathering and analysis across service systems—able to interpret metrics (SLA, resolution, backlog, CSAT).
• Proficiency in Microsoft Office.

Responsibilities

• Shadow team members to map current workflows and identify improvement opportunities.
• Analyze backlog of process issues to connect items and identify root causes.
• Define future-state processes with stakeholders and design ideal workflows.
• Gather and analyze data from CRM/Salesforce, AX/ERP, and eCommerce to quantify performance.
• Create a prioritized backlog for the technology team and translate needs into development tasks.
• Act as liaison between business and technical teams to implement changes.
• Coach team in structured problem solving, standard work, and daily management.
• Participate in team huddles and leadership meetings to share updates and drive progress.

Skills

Analytical mindset

Proactive communication

Lean & continuous improvement

Facilitation & coaching

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in business, operations, industrial engineering, information systems, or related field

Tools

Salesforce CRM

AX/ERP

eCommerce

Excel

Power BI

Tableau

SQL

Job description

Proto Labs in Maple Plain is seeking a proactive Continuous Improvement Specialist to join our Customer Success organization in a hybrid role (in-office Tue–Thu). This role focuses on identifying and eliminating process friction, streamlining workflows, and driving efficiency for our 100-person team.

As part of ProtoExcellence, you will apply Lean practices—structured problem solving, standard work, and daily management—to deliver measurable gains in service quality, speed, and efficiency.