Hybrid Customer Solutions Team Lead

Univar Solutions Inc.; Dublin (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Univar Solutions Inc. in Dublin, OH is seeking an I+S Customer Solutions Supervisor to lead a team delivering exceptional customer experience through order-to-delivery processes and service level goals.

You will partner with Sales, Product Management, and Operations to resolve issues, drive process improvements, coach staff, and ensure accountability and high performance in a fast-paced, customer-centric environment.

Qualifications

• 4-6 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Strong SAP skills and experience utilizing business systems and customer service platforms to support operational effectiveness
• Working knowledge of customer service, order management, commercial operations, and related business processes
• Proven ability to lead operational initiatives and collaborate across functional teams to achieve service, customer, and business objectives
• Experience leading, coaching, motivating, and developing high-performing teams to achieve operational goals, service excellence, and employee engagement
• Excellent coaching, team-building, and motivational skills with a demonstrated ability to foster a positive, accountable, and results-oriented work environment
• Proven customer service, relationship-building, and customer advocacy skills with a commitment to delivering an exceptional customer experience
• Excellent communication, presentation, and active listening skills, with the ability to effectively engage employees, customers, and cross-functional partners
• Exceptional problem-solving, decision-making, and critical-thinking skills with the ability to use data and performance metrics to drive results
• Strong organizational, time management, analytical, and prioritization skills with the ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills with the ability to build credibility, foster collaboration, and positively influence outcomes across teams and stakeholders
• Collaborative, approachable, and self-driven, with a willingness to embrace new ideas, lead through ambiguity, and continuously improve processes
• Knowledge of Univar Solutions' products, services, business operations, and the industries served is preferred

Responsibilities

• Lead, coach, and develop a team of Customer Solutions Personnel to achieve service, productivity, quality, and customer satisfaction goals
• Ensure effective execution of order management activities and customer support processes while maintaining service level expectations
• Drive customer satisfaction through proactive issue resolution, service quality monitoring, and customer advocacy
• Partner with cross-functional teams to resolve customer concerns, improve processes, and enhance the end-to-end customer experience
• Monitor and improve team performance through performance management, coaching, training, and employee development initiatives
• Foster a culture of accountability, collaboration, safety, compliance, and continuous improvement within the Customer Solutions team

Skills

Leadership

Customer service

Data-driven decision making

Communication

Microsoft Office (Excel)

Education

Associate degree preferred

Tools

SAP

Job description

Univar Solutions Inc. in Dublin, OH is seeking an I+S Customer Solutions Supervisor to lead a team delivering exceptional customer experience through order-to-delivery processes and service level goals.

You will partner with Sales, Product Management, and Operations to resolve issues, drive process improvements, coach staff, and ensure accountability and high performance in a fast-paced, customer-centric environment.