Customer Solutions Lead - Hybrid, Growth & Impact

Univar Solutions; Dublin (OH); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Univar Solutions in Dublin, OH is seeking an I+S Customer Solutions Supervisor to lead a team delivering exceptional order-to-delivery processes and customer experiences. You will partner with Sales, Product Management, Purchasing, Operations and other stakeholders to resolve issues, improve workflows, and drive service levels.

You will coach and develop staff, monitor performance, and foster a culture of accountability, collaboration, and customer-centricity while ensuring alignment with

Qualifications

• 4–6 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred
• Minimum of associate’s degree preferred; not required

Responsibilities

• Drive customer satisfaction through proactive issue resolution and service quality monitoring.
• Partner with cross-functional teams to resolve customer concerns and improve processes.
• Monitor and develop team performance through coaching, training and development initiatives.
• Foster a culture of accountability, collaboration, safety, compliance, and continuous improvement.

Skills

Microsoft Office

SAP

Customer service leadership

Data analysis

Interpersonal communication

Education

Associate degree (preferred)

Tools

Excel

Job description

Univar Solutions in Dublin, OH is seeking an I+S Customer Solutions Supervisor to lead a team delivering exceptional order-to-delivery processes and customer experiences. You will partner with Sales, Product Management, Purchasing, Operations and other stakeholders to resolve issues, improve workflows, and drive service levels.

You will coach and develop staff, monitor performance, and foster a culture of accountability, collaboration, and customer-centricity while ensuring alignment with