Customer Solutions Team Lead (Hybrid)

Univar Solutions USA Inc; Dublin (OH); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Univar Solutions USA Inc. in Dublin, OH, is seeking an I+S Customer Solutions Supervisor to lead a Customer Solutions team and ensure exceptional order-to-delivery execution in a hybrid, three‑day‑in‑office environment.

You will partner with Sales, Product Management, Purchasing, Operations and other stakeholders to resolve issues, drive process improvements, and elevate the end‑to‑end customer experience. This role emphasizes coaching, performance management, safety, compliance, and a culture

Qualifications

• Experience in customer solutions and order management.
• Lead and coach teams to deliver service excellence.
• Familiarity with SAP and CRM platforms.

Responsibilities

• Lead a team to meet service, productivity, and quality goals.
• Resolve customer issues and drive process improvements.
• Coach and develop employees and support onboarding.
• Monitor performance and ensure compliance.

Skills

Microsoft Office

SAP

Customer service

Team leadership

Data analysis

Education

Associate degree

Tools

CRM systems

Excel

Job description

Univar Solutions USA Inc. in Dublin, OH, is seeking an I+S Customer Solutions Supervisor to lead a Customer Solutions team and ensure exceptional order-to-delivery execution in a hybrid, three‑day‑in‑office environment.

You will partner with Sales, Product Management, Purchasing, Operations and other stakeholders to resolve issues, drive process improvements, and elevate the end‑to‑end customer experience. This role emphasizes coaching, performance management, safety, compliance, and a culture