Hybrid Customer Solutions Specialist

Veritiv; Fairfield (OH); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Descripción de la vacante

Veritiv in Fairfield is seeking a Customer Solutions Professional for a hybrid role at our local office. You will handle orders, respond to inquiries, and tailor services to meet each customer's needs while collaborating with Sales, Supply Chain, Operations, and Finance.

You will resolve pricing, billing and shipping issues, maintain Salesforce customer data, and contribute to training new hires. A Bachelor's degree is preferred and 3–5 years of related experience is expected; proficiency with

Formación

• Bachelor's degree preferred.
• 3–5 years of related experience.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.

Responsabilidades

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes adeptly to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting their evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Conocimientos

Customer service

Verbal and written communication

Multitasking

Collaboration

Problem solving

Educación

Bachelor's Degree Preferred

Herramientas

Salesforce

Microsoft Office Suite

Descripción del empleo

Veritiv in Fairfield is seeking a Customer Solutions Professional for a hybrid role at our local office. You will handle orders, respond to inquiries, and tailor services to meet each customer's needs while collaborating with Sales, Supply Chain, Operations, and Finance.

You will resolve pricing, billing and shipping issues, maintain Salesforce customer data, and contribute to training new hires. A Bachelor's degree is preferred and 3–5 years of related experience is expected; proficiency with