Hybrid Customer Solutions Specialist

Veritiv Operating Company; Montebello (CA); Hybrid; USD 51,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

401k plan

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Veritiv is seeking a Customer Solutions Professional for a hybrid role in California. You will foster customer loyalty by efficiently handling orders, addressing inquiries, and customizing services to meet each customer's needs.

You will develop product knowledge and communicate effectively with diverse internal and external stakeholders. This position emphasizes proactive service, collaboration with sales, operations, and finance, and accurate order processing, pricing and invoicing support,

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 1–3 years of related customer service or sales experience.

Responsibilities

• Communicate with allocated customers to develop a relationship and foster existing ones.
• Provide proactive, quality service while identifying opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Share expertise with team members on best practices for customer communication and issue resolution.
• Collaborate with sales to offer proactive solutions and with operations, finance, and other functions to satisfy customer needs.
• Process orders, provide confirmations, track status, check product availability, and respond to inquiries.
• Handle pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries.

Education

High School Diploma/GED

Bachelor's Degree Preferred

Job description

Veritiv is seeking a Customer Solutions Professional for a hybrid role in California. You will foster customer loyalty by efficiently handling orders, addressing inquiries, and customizing services to meet each customer's needs.

You will develop product knowledge and communicate effectively with diverse internal and external stakeholders. This position emphasizes proactive service, collaboration with sales, operations, and finance, and accurate order processing, pricing and invoicing support,