Hybrid Customer Solutions Specialist

Veritiv; Downey (CA); Hybrid; USD 53.000 - 73.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Zusammenfassung

Veritiv in Downey, CA, seeks a Customer Solutions Professional for a hybrid role, handling orders and inquiries with efficiency to build loyalty. You will work with Sales, Supply Chain, and Finance teams while maintaining accurate Salesforce records.

The role requires 3–5 years’ related experience, strong communication skills, and a degree preference. Training and development opportunities are available within a collaborative environment.

Qualifikationen

• 3–5 years of related job experience.
• Strong verbal and written communication skills.
• Experience handling orders, inquiries, and conflicts.

Aufgaben

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems to independently resolve concerns.
• Provide proactive and efficient service to maintain high customer satisfaction.
• Build relationships across Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current in Salesforce.
• Contribute to training and development of new hires.

Kenntnisse

Salesforce CRM

Customer service

Communication

Ausbildung

Bachelor's degree preferred

Tools

Microsoft Office Suite

Jobbeschreibung

Veritiv in Downey, CA, seeks a Customer Solutions Professional for a hybrid role, handling orders and inquiries with efficiency to build loyalty. You will work with Sales, Supply Chain, and Finance teams while maintaining accurate Salesforce records.

The role requires 3–5 years’ related experience, strong communication skills, and a degree preference. Training and development opportunities are available within a collaborative environment.