Hybrid Customer Solutions Specialist: Proactive Support

Veritiv Corporation; Montebello (CA); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Veritiv Corporation in Montebello, CA is seeking a Customer Solutions Professional to foster loyalty by handling orders, addressing inquiries, and tailoring service to each customer’s needs. You will develop product knowledge and communicate effectively with diverse stakeholders.

The role emphasizes proactive service, collaboration with sales, operations, and finance, timely order processing, and resolving pricing or invoicing issues.

Qualifications

• Demonstrated ability to communicate clearly with customers and internal teams.
• Experience solving problems and handling multiple tasks with accuracy.
• Wamiliar with coordinating across sales, operations, and finance.

Responsibilities

• Communicate with customers to develop relationships and provide proactive service.
• Process orders, confirmations, and track status; respond to inquiries.
• Collaborate with sales, ops, and finance to meet customer needs.
• Resolve pricing, invoicing, credits, and shipping discrepancies.

Skills

Customer communication

Problem solving

Multimodal communication

Team collaboration

Education

High School Diploma/GED

Bachelor's Degree Preferred

Job description

Veritiv Corporation in Montebello, CA is seeking a Customer Solutions Professional to foster loyalty by handling orders, addressing inquiries, and tailoring service to each customer’s needs. You will develop product knowledge and communicate effectively with diverse stakeholders.

The role emphasizes proactive service, collaboration with sales, operations, and finance, timely order processing, and resolving pricing or invoicing issues.