Hybrid Customer Solutions Pro – Jacksonville

Veritiv Operating Company; Jacksonville (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Resource Groups

Veritiv Cultural Alliance

Health care benefits

401k with match

Paid time off

Job summary

Veritiv operating company is seeking a Customer Solutions Professional for a hybrid role based in our Jacksonville office. You will respond to customer inquiries, resolve issues across pricing, billing, and shipping, and navigate internal systems to independently satisfy customer needs.

You will build strong cross-functional relationships, maintain Salesforce records, and contribute to training new hires while delivering proactive, high-quality service.

Qualifications

• 3-5 years of related job experience.
• Excellent verbal and written communication.
• Experience with Salesforce CRM preferred.
• Bachelor's degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes adeptly to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting their evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Skills

Verbal communication

Written communication

People skills

Diplomacy

CRM experience

Microsoft Office

Education

Bachelor's Degree

Tools

Salesforce

CRM software

Microsoft Office

Job description

Veritiv operating company is seeking a Customer Solutions Professional for a hybrid role based in our Jacksonville office. You will respond to customer inquiries, resolve issues across pricing, billing, and shipping, and navigate internal systems to independently satisfy customer needs.

You will build strong cross-functional relationships, maintain Salesforce records, and contribute to training new hires while delivering proactive, high-quality service.