Customer Solutions Specialist — Hybrid Role

Veritiv; Montebello (CA); Híbrido; USD 51.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

401k

Paid time off

Employee assistance program

Descripción de la vacante

Veritiv is seeking a Customer Solutions Professional for a hybrid role in California. You will foster customer loyalty by efficiently handling orders, addressing inquiries, and tailoring services to meet each client’s needs.

The position requires understanding Veritiv products and processes and communicating effectively with diverse internal and external stakeholders. Your responsibilities include developing new and existing customer relationships, providing proactive service, resolving queries

Formación

• 1-3 years of related job experience.
• High School Diploma/GED; Bachelor's Degree preferred.

Responsabilidades

• Communicate with allocated customers to develop a new relationship as well as foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Share expertise with team members on best practices for customer communication, issue resolution, and critical thinking.
• Develop a relationship with sales by being proactive and offering creative solutions.
• Complete timely order processing, confirmations, order tracking/status updates, product availability, and inquiries.

Descripción del empleo

Veritiv is seeking a Customer Solutions Professional for a hybrid role in California. You will foster customer loyalty by efficiently handling orders, addressing inquiries, and tailoring services to meet each client’s needs.

The position requires understanding Veritiv products and processes and communicating effectively with diverse internal and external stakeholders. Your responsibilities include developing new and existing customer relationships, providing proactive service, resolving queries