Hybrid Customer Solutions Pro: Build Loyal Partnerships

Veritiv Operating Company; Portland (OR); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Job summary

Veritiv Operating Company in Portland, OR is seeking a Customer Service Professional in a hybrid role. You will receive and process customer orders, inquiries and issues while maintaining ongoing relationships with customers and sales staff, leveraging knowledge of products, logistics, production planning and inventory management.

The role emphasizes proactive, high-quality service, problem solving, and collaboration with sales, operations, and finance teams.

Qualifications

• 1-3 years of related job experience.
• High School Diploma/GED; Bachelor's Degree preferred.
• Customer service experience preferred.

Responsibilities

• Communicate with allocated customers to develop a new relationship and foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Share expertise with team members on best practices for customer communication, issue resolution, and critical thinking.
• Develop a relationship with sales team by being proactive and offering creative solutions.
• Participate in training of system enhancements, applications, products, and new processes.
• Complete timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
• Work effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs.
• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel.

Education

High School Diploma/GED

Bachelor's Degree Preferred

Job description

Veritiv Operating Company in Portland, OR is seeking a Customer Service Professional in a hybrid role. You will receive and process customer orders, inquiries and issues while maintaining ongoing relationships with customers and sales staff, leveraging knowledge of products, logistics, production planning and inventory management.

The role emphasizes proactive, high-quality service, problem solving, and collaboration with sales, operations, and finance teams.