Hybrid Customer Solutions Pro: End-to-End Orders & Logistics

Veritiv Operating Company; Lockport (IL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee Resource Groups

Training & development

Healthcare benefits

Job summary

Veritiv Operating Company in Lockport is seeking a Customer Service Professional to manage end-to-end orders, inquiries, and issues while maintaining relationships with customers and sales staff. This hybrid role supports order processing, invoicing accuracy, and data integrity within a dynamic supply chain environment.

Responsibilities include coordinating with sales, vendors, and customers to optimize lead times, prevent backorders, and improve profitability through efficient quoting and cost

Qualifications

• Plan, organize, and prioritize with minimal supervision.
• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Proficient computer and technical skills.
• Decision-making skills and independent judgment.
• Ability to manage customer challenges in a professional and decisive manner.
• Customer service experience preferred.

Responsibilities

• Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
• Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
• Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
• Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders and manage backorders or cancellations appropriately.
• Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
• Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs.
• Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Skills

Customer service

Organizational skills

Decision-making

Communication skills

Education

High School Diploma/GED

Bachelor's Degree Preferred

Job description

Veritiv Operating Company in Lockport is seeking a Customer Service Professional to manage end-to-end orders, inquiries, and issues while maintaining relationships with customers and sales staff. This hybrid role supports order processing, invoicing accuracy, and data integrity within a dynamic supply chain environment.

Responsibilities include coordinating with sales, vendors, and customers to optimize lead times, prevent backorders, and improve profitability through efficient quoting and cost