Customer Solutions Specialist

Veritiv; Portland (OR); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Employee Resource Groups

Professional development programs

Mentorship opportunities

Healthcare benefits & 401k

Job summary

Veritiv is hiring a Customer Service Professional in a hybrid role based in Portland, Oregon. You will build loyalty by handling orders, inquiries and issues, while maintaining relationships with multiple customers and sales staff.

You will work across teams to resolve pricing, invoicing, credits, payments, and shipping discrepancies, ensuring timely order processing and proactive service. 1-3 years of experience and a high school diploma are typical requirements.

Qualifications

• 1-3 years of related job experience.
• Education: High School Diploma/GED; Bachelor's degree preferred.
• Customer service experience preferred.
• Salary: $53,100 - $72,800 annually.

Responsibilities

• Communicate with allocated customers to develop a new relationship and nurture existing ones.
• Provide proactive, quality service and identify opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Share expertise with team on best practices for communication and issue resolution.
• Develop a relationship with sales by offering proactive, creative solutions.
• Participate in training of system enhancements, applications, products, and new processes.
• Complete timely order processing, confirmations, tracking/status updates, and inquiries.
• Collaborate with sales, operations, finance and others to satisfy customer needs.
• Manage resolution of pricing, invoicing, credits, payments, and shipping discrepancies.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Team collaboration

Education

High School Diploma/GED

Bachelor's Degree Preferred

Job description

Veritiv is hiring a Customer Service Professional in a hybrid role based in Portland, Oregon. You will build loyalty by handling orders, inquiries and issues, while maintaining relationships with multiple customers and sales staff.

You will work across teams to resolve pricing, invoicing, credits, payments, and shipping discrepancies, ensuring timely order processing and proactive service. 1-3 years of experience and a high school diploma are typical requirements.