Hybrid Remote Customer Service Specialist

US Foods, Inc.; Plymouth (MN); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Life insurance

Job summary

US Foods is seeking a customer service professional for a hybrid role based in Minnesota. The job involves handling customer inquiries, processing orders, and coordinating same-day deliveries with occasional onsite attendance at the local distribution center.

Qualifications include 3+ years in a call center, excellent communication, and MS Word/Outlook proficiency; CRM/phone tech is a plus. Benefits start Day 1 with comprehensive coverage.

Qualifications

• Minimum 3 years in a customer service call center; food service distribution a plus.
• Excellent verbal communication and problem resolution skills.
• MS Word and Outlook proficiency; CRM/phone technology experience preferred.
• Bachelor’s degree preferred.

Responsibilities

• Handle inbound calls and outbound calls to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve service or billing complaints and verify changes to resolve customer problems.
• Notify customers of claim results and any planned adjustments; refer unresolved complaints to designated departments.
• Obtain and examine all relevant information to assess validity of complaints and determine causes.
• Coordinate same-day deliveries and pickups; respond to routing questions from customers.
• Respond to product inquiries and share new services or products.
• Process invoices for returned goods; compare disputed merchandise with original requisitions.
• Contact customers affected by recalls and withdrawals.
• Suggest improvements in products, shipping, service, or billing methods to prevent future problems.

Skills

Verbal communication

Problem resolution

Microsoft Word

Outlook

CRM experience

Phone technology

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Phone systems

Job description

US Foods is seeking a customer service professional for a hybrid role based in Minnesota. The job involves handling customer inquiries, processing orders, and coordinating same-day deliveries with occasional onsite attendance at the local distribution center.

Qualifications include 3+ years in a call center, excellent communication, and MS Word/Outlook proficiency; CRM/phone tech is a plus. Benefits start Day 1 with comprehensive coverage.