Senior Order Management Specialist (Hybrid)

Adecco US, Inc.; Menomonee Falls (WI); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule (onsite 3 days, remote

Weekly paycheck

Aspire Academy access

Medical/dental/vision insurance

401K and paid leave

Job summary

Adecco is assisting a client with Customer Service Representative roles in Menomonee Falls, WI (and additional locations). The position focuses on order entry, validation, and responding to customer inquiries, with chances to develop skills within a supportive culture.

Qualified candidates will have a High School diploma, 4+ years in order management or customer service, and proficiency with Microsoft Office 365 and order management systems. Hybrid work model offered.

Qualifications

• High school diploma or equivalent.
• 4+ years of order management or customer service experience.
• Proficiency with Microsoft Office 365 and order management systems.
• Strong written and verbal communication skills, critical thinking, time management, and ability to prioritize multiple tasks.

Responsibilities

• Process order entry and confirm accurate delivery details for customers.
• Perform order validation and exception resolution, including pricing issues, credits, cancellations, and purchase order revisions.
• Handle inbound customer calls and emails regarding orders, products, services, and order status inquiries.
• Collaborate with finance, logistics, sales, and supply chain teams while supporting month-end activities and process improvement initiatives.

Skills

Communication

Time management

Prioritization

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Order management systems

Job description

Adecco is assisting a client with Customer Service Representative roles in Menomonee Falls, WI (and additional locations). The position focuses on order entry, validation, and responding to customer inquiries, with chances to develop skills within a supportive culture.

Qualified candidates will have a High School diploma, 4+ years in order management or customer service, and proficiency with Microsoft Office 365 and order management systems. Hybrid work model offered.