Customer Service Representative

HPG Company; New Ulm (MN); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Referral program

Health savings account

Retirement plan

Employee assistance program

Job summary

Beacon Promotions Inc in New Ulm, MN is seeking a Customer Service Representative to manage orders, assist customers by phone and email, and ensure accurate, on-time delivery. You will coordinate with manufacturing and shipping, document communications, and resolve issues related to pricing, quality or timelines.

A minimum of two years in customer service is required; an associate degree is preferred. This full-time role offers a hybrid schedule (2 days per week) and a comprehensive benefits

Qualifications

• Minimum of two years of customer service experience.
• Detail oriented with strong multitasking and time management.
• Professional written and verbal communication.
• Ability to work independently and as part of a team.
• Willing to work overtime and some hybrid schedule.

Responsibilities

• Correspond with customers via telephone and email about orders.
• Resolve issues related to pricing, shipping, quality.
• Document all customer communications about orders.
• Coordinate with internal teams to meet shipment dates.
• Use internal software to track orders.
• Partner with teams to meet customer expectations.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

Associate's degree preferred

Tools

CRM software

Job description

Description

Beacon Promotions Inc is a stable, rapidly growing organization focused on designing, developing and manufacturing truly innovative promotional products and creative packaging presentations is looking to hire the right Customer Service Representative to take charge and achieve perfect order. If you’re that person who thrives in being able to juggle a lot at one time, all with a high attention to detail and cheerful, can-do attitude, we have an opportunity for you.

Location: New Ulm, MN

We are looking for someone who takes their work extremely serious and holds themselves to high standards. In the role you must provide exceptional customer service with each and every interaction, provide quick and accurate service as well as continually search for and offer the best ideas.

Essential Functions:

• Correspond with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples and completed orders.
• Resolve customer issues relating to pricing, shipping, quality, etc.
• Document all communication with customers regarding changes or additions to orders
• Interact with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates.
• Use internal software system to keep orders progressing through the system.
• Partner with internal teams to meet and exceed customer's expectations.

Requirements

• Minimum of two years of previous customer service experience.
• Detail oriented with the ability to multi-task, manage time and communicate effectively.
• Ability to present a professional response to the customer using both telephone and computer correspondence.
• Must be able to work independently while acting as a proactive team member.
• Able to work well under pressure to output high volume, high quality work.
• Solution provider with a positive “can-do “attitude.
• Ability to work overtime hours as needed.
• Associates degree preferred but not required.

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday between the hours of 8:00 am to 5:00 pm.
• Hours may vary slightly and will include some overtime depending on the workload.
• Hybrid option (2 days per week).

Physical Demands & Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment and utilizes standard office equipment such as computers, phones, photocopiers, etc.

• Able to lift 20 lbs. occasionally
• Regularly required to talk or hear.
• Frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.