Hybrid Customer Service Specialist | Order & Support

LEDVANCE; Westfield (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

LEDVANCE is seeking a Customer Service Representative to support customers through phone, email, and chat, partnering with cross-functional teams to deliver a seamless experience.

The role requires a high school diploma with 3+ years of experience, strong communication, multi-channel support experience using SAP and Salesforce, and the ability to learn new systems. This is a hybrid role in Indiana with up to three remote days and a Monday–Friday schedule; relocation sponsorship is not available.

Qualifications

• High school diploma with at least 3 years of relevant experience.
• Strong verbal and written communication skills.
• Ability to manage customer interactions across phone, email and chat.
• Strong problem-solving, active listening and critical-thinking skills.
• Proficiency with computer systems and ability to learn new technologies.
• Excellent organizational skills with the ability to manage multiple priorities.
• Customer-focused mindset with commitment to exceptional service.

Responsibilities

• Respond to customer inquiries through phone, email, and chat in a professional and timely manner.
• Process and manage customer orders through manual and electronic channels.
• Research and resolve order, product, service, and process-related inquiries.
• Serve as a customer advocate by identifying needs and driving issues through resolution.
• Collaborate with cross-functional partners to meet customer needs and resolve issues.
• Provide accurate information regarding products, services, policies, and order status.
• Escalate complex issues as needed while maintaining ownership and communication throughout the resolution process.
• Meet or exceed performance expectations for customer satisfaction, service quality, responsiveness, and accuracy.
• Contribute to a positive, collaborative, and solution-oriented team environment.

Skills

Multichannel support

Verbal and written communication

Customer advocacy

Problem solving

Cross-functional collaboration

Attention to detail

Education

High school diploma

Associate degree preferred

Tools

SAP

Salesforce

Job description

LEDVANCE is seeking a Customer Service Representative to support customers through phone, email, and chat, partnering with cross-functional teams to deliver a seamless experience.

The role requires a high school diploma with 3+ years of experience, strong communication, multi-channel support experience using SAP and Salesforce, and the ability to learn new systems. This is a hybrid role in Indiana with up to three remote days and a Monday–Friday schedule; relocation sponsorship is not available.