Hybrid Customer Experience Specialist

Lenze; Uxbridge (MA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k match

Paid Time Off

Holidays

Job summary

Lenze is seeking a Customer Service Specialist in Uxbridge, MA to provide high-quality support via phone and email, process quotes and orders, track shipments, and document all interactions in the CRM system. The role follows a hybrid schedule (4 days in office, 1 day remote) and requires strong communication and attention to detail.

The ideal candidate will be familiar with SAP or ERP systems, collaborate with cross-functional teams, and strive to deliver exceptional service while maintaining

Qualifications

• High School Diploma or equivalent required.
• Proficient in Windows, Excel, Word, Outlook.
• Experience with SAP or ERP systems preferred.
• Strong communication and customer-service skills.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Process orders, quotes, change requests, and inquiries by phone and email.
• Enter and manage data in internal systems (e.g., SAP).
• Address issues using established protocols and escalate when needed.
• Coordinate with Supply Chain, Product Management, and Technical Support.
• Pursue ongoing product and process knowledge through training.

Skills

Customer service

Active listening

Verbal communication

Written communication

Attention to detail

Time management

Team collaboration

Self-motivation

Education

High School Diploma

Tools

SAP

Job description

Lenze is seeking a Customer Service Specialist in Uxbridge, MA to provide high-quality support via phone and email, process quotes and orders, track shipments, and document all interactions in the CRM system. The role follows a hybrid schedule (4 days in office, 1 day remote) and requires strong communication and attention to detail.

The ideal candidate will be familiar with SAP or ERP systems, collaborate with cross-functional teams, and strive to deliver exceptional service while maintaining