HVAC Customer Support Specialist — Hybrid

Carrier; United States; Hybrid; USD 36,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability insurance

Life Insurance

Job summary

Carrier is seeking a motivated, process-oriented individual for its Customer Care Center to support customers via telephone and written communications. The role includes a hybrid schedule: 3 days in-office and 2 days remote.

Key duties include providing exceptional customer support, handling escalated cases, and managing all interactions via inbound calls, email, and written correspondence. Strong CRM and communication skills are essential.

Qualifications

• Minimum of 3 years of customer service experience in a call center or high-volume setting.
• Experience using CRM and phone systems; experience with a leading CRM platform.

Responsibilities

• Provide exceptional customer support to homeowners.
• Handle escalated consumer cases.
• Manage all customer interactions via inbound phone, email, and written correspondence.
• Communicate with Distribution and Service Managers to build strong business relationships; ensure a positive customer experience.
• Collaborate with internal departments to resolve customer opportunities.
• Participate in Carrier Excellence initiatives and team certifications.

Skills

Customer Service

CRM

Phone Systems

Communication Skills

Education

High School Diploma or GED

Tools

Salesforce

Job description

Carrier is seeking a motivated, process-oriented individual for its Customer Care Center to support customers via telephone and written communications. The role includes a hybrid schedule: 3 days in-office and 2 days remote.

Key duties include providing exceptional customer support, handling escalated cases, and managing all interactions via inbound calls, email, and written correspondence. Strong CRM and communication skills are essential.