Hybrid Customer Service Specialist | Growth & Benefits

Ashley-Furniture-Homestor; Downingtown (Chester County); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

Life insurance

401(k) Profit-Sharing Plan

Recognition and rewards

Paid sick days

Paid vacation, holidays

Employee Assistance Program

Employee discount

Job summary

Ashley Furniture Store in Downingtown, PA is hiring a Customer Service Representative for a hybrid full-time role. You will handle orders, process payments, and ensure accurate cash handling while delivering friendly, responsive service to customers in-person or over the phone.

The job emphasizes strong computer literacy, teamwork, and a proactive approach to resolving issues. Benefits include health coverage, 401(k), and employee discounts, with opportunities for advancement.

Qualifications

• High School diploma or GED required.
• Strong verbal and listening skills.
• Computer literacy (Outlook, Word, Excel).
• Strong cash handling and numerical skills.
• Excellent customer service orientation.
• Bilingual is a plus.

Responsibilities

• Enter customer orders into the system accurately.
• Process payments to proper accounts.
• Responsible for security of cash and other legal tenders.
• Prepare daily deposits in accordance with Company policies and procedures.
• Answer incoming calls and respond to customer queries in a timely and courteous manner.
• Schedule deliveries that are convenient for the customers and comply with company procedures.
• Maintain all open orders and communicate status with customers.
• Work daily reports according to Company requirements.
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture.
• Assist Office Manager when needed.

Skills

Customer service

Multitasking

Interpersonal skills

Team spirit

Computer literacy

Cash handling

Phone skills

Bilingual is a plus

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Ashley Furniture Store in Downingtown, PA is hiring a Customer Service Representative for a hybrid full-time role. You will handle orders, process payments, and ensure accurate cash handling while delivering friendly, responsive service to customers in-person or over the phone.

The job emphasizes strong computer literacy, teamwork, and a proactive approach to resolving issues. Benefits include health coverage, 401(k), and employee discounts, with opportunities for advancement.