Customer Service Representative

Ashley-Furniture-Homestor; Downingtown (Chester County); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

Life insurance

401(k) Profit-Sharing Plan

Recognition and rewards

Paid sick days

Paid vacation, holidays

Employee Assistance Program

Employee discount

Job summary

Ashley Furniture Store in Downingtown, PA is hiring a Customer Service Representative for a hybrid full-time role. You will handle orders, process payments, and ensure accurate cash handling while delivering friendly, responsive service to customers in-person or over the phone.

The job emphasizes strong computer literacy, teamwork, and a proactive approach to resolving issues. Benefits include health coverage, 401(k), and employee discounts, with opportunities for advancement.

Qualifications

• High School diploma or GED required.
• Strong verbal and listening skills.
• Computer literacy (Outlook, Word, Excel).
• Strong cash handling and numerical skills.
• Excellent customer service orientation.
• Bilingual is a plus.

Responsibilities

• Enter customer orders into the system accurately.
• Process payments to proper accounts.
• Responsible for security of cash and other legal tenders.
• Prepare daily deposits in accordance with Company policies and procedures.
• Answer incoming calls and respond to customer queries in a timely and courteous manner.
• Schedule deliveries that are convenient for the customers and comply with company procedures.
• Maintain all open orders and communicate status with customers.
• Work daily reports according to Company requirements.
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture.
• Assist Office Manager when needed.

Skills

Customer service

Multitasking

Interpersonal skills

Team spirit

Computer literacy

Cash handling

Phone skills

Bilingual is a plus

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Job DetailsJob Location: Downingtown Hybrid - Downingtown, PA 19335Position Type: Full TimeSalary Range: $15.00 - $15.00 HourlyJob Shift: Any

Full–Time Career Opportunities

Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Benefits of working for us!

• We offer National Health, Dental, and Vision coverage
• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k) Profit-Sharing Plan
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities:

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

As a Retail Office Associate, you must:

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/ move up to 25 pounds, regularly
• Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#HPR25 Qualifications