Customer Service Representative

Regency Management Services; Downingtown (Chester County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

National Health, Dental, and Vision

Life insurance – Employer paid basic

401(k) Profit-Sharing Plan

Recognition and reward programs

Paid Sick Days

Paid Vacation, Holidays

Employee Assistance Program

Job summary

Ashley Furniture Store in Downingtown, PA is seeking a Customer Service Representative to deliver world-class service and accurate order processing. You will assist customers in-person and by phone, handle payments, and help with showroom duties in a fast-paced retail environment.

Ideal candidates have a high school diploma or GED, strong computer skills (Outlook/Word/Excel), and excellent communication. Roles include scheduling deliveries and supporting daily office tasks with a team-focused

Qualifications

• High School diploma or GED.
• Excellent verbal and listening skills.
• Solid knowledge of Microsoft Outlook, Word, Excel.
• Strong cash handling and basic math skills.
• Strong interpersonal and human relations abilities.
• Customer service experience is a plus.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payment to proper accounts.
• Responsible for security of cash and other valid tenders.
• Prepare daily deposits in accordance with company policies.
• Answer incoming calls and respond to customer queries promptly.
• Schedule deliveries that suit customers and follow procedures.
• Maintain all open orders and communicate status with customers.
• Assist showroom displays and related office tasks.

Skills

Customer service

Multitasking

Interpersonal skills

Computer literacy

Cash handling

Bilingual plus

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: Downingtown, PA 19335

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Job Shift: Any

Full–Time Career Opportunities

Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

About Us:

Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Benefits of working for us!

• We offer National Health, Dental, and Vision coverage
• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k) Profit-Sharing Plan
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities:

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

As a Retail Office Associate, you must:

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/ move up to 25 pounds, regularly
• Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#HPR25 Qualifications