Hybrid Customer Service & Order Specialist - Life Sciences

PHC Corporation of North America; Wood Dale (IL); Hybrid; USD 33,000 - 39,000; Full time

Job summary

PHC Corporation of North America (PHCNA) is seeking a Customer Service Representative to be the voice of the company, assisting customers by phone, email, and chat with orders, questions, and issues.

You will process quotes and orders, manage order entry, delivery coordination, invoicing, and rebate administration, coordinating with warehouse and service teams to ensure accurate and timely fulfillment. A high school diploma or GED is required, with college degree preferred.

Qualifications

• High school diploma or GED required; college degree is required.

Responsibilities

• Process customer and distributor quotes and orders, including entry and invoicing.
• Coordinate shipping, delivery, and order tracking.
• Respond to questions via phone, email, and chat.
• Maintain customer accounts and data in systems.
• Collaborate with warehouse, service, and validation teams.

Skills

Data entry

Customer service

Communication

Education

High school diploma or GED

College degree

Tools

Microsoft Dynamics AX

Job description

PHC Corporation of North America (PHCNA) is seeking a Customer Service Representative to be the voice of the company, assisting customers by phone, email, and chat with orders, questions, and issues.

You will process quotes and orders, manage order entry, delivery coordination, invoicing, and rebate administration, coordinating with warehouse and service teams to ensure accurate and timely fulfillment. A high school diploma or GED is required, with college degree preferred.