Hybrid Customer Service & Orders Specialist

2000 PHC Corporation of North America; Wood Dale (IL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Ascensia Diabetes Care is seeking a Customer Service Representative in Wood Dale, IL, offering hybrid work with onsite Tuesdays and Thursdays. You’ll be the voice of PHCNA, handling orders, quotes, and inquiries by phone, email, and chat.

You will process orders and quotes, coordinate delivery and invoicing, prepare shipping documents, and support credit/debit and rebates. A detail-oriented approach and experience with Microsoft Dynamics AX are highly valued.

Qualifications

• High school diploma or GED required; college degree also required.
• 2+ years of data-entry experience with high accuracy and ability to validate entries.
• Experience with order entry or processing.
• Microsoft Dynamics AX experience highly preferred.

Responsibilities

• Process customer and distributor quotes and orders including order entry and processing.
• Answer order status, delivery inquiries, and tracking information by phone and email.
• Prepare and process international shipping documents.
• Review new orders for correct pricing and special instructions.
• Coordinate accessory installations and predelivery services with warehouse, service and validation teams.
• Process credits and debits, rebates and credit card orders.
• Crosstrain with others in the department for consistent customer coverage.

Skills

Data entry

Order processing

Customer service

Communication

Education

High school diploma or GED

College degree

Tools

Microsoft Dynamics AX

Job description

Ascensia Diabetes Care is seeking a Customer Service Representative in Wood Dale, IL, offering hybrid work with onsite Tuesdays and Thursdays. You’ll be the voice of PHCNA, handling orders, quotes, and inquiries by phone, email, and chat.

You will process orders and quotes, coordinate delivery and invoicing, prepare shipping documents, and support credit/debit and rebates. A detail-oriented approach and experience with Microsoft Dynamics AX are highly valued.