Customer Service Rep I - PHC

Lincare Holdings; Show Low (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Training & advancement

Medical dental vision

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Résumé du poste

Lincare Holdings in Show Low, AZ is seeking a customer service-focused role to assist patients and healthcare professionals with order processing, information updates, and communication. The position emphasizes accurate data entry, understanding pharmacy terminology, and teamwork to support patient care.

Responsibilities include handling calls, documenting interactions, updating records, and training staff, with opportunities for growth and benefits typical of healthcare support roles.

Qualifications

• ,
• High school diploma or GED required; related experience acceptable
• Must meet licensing requirements for location
• Computer entry experience required

Responsabilités

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Connaissances

Customer communication

Data entry

Documentation

Team training

Pharmacy terminology

Formation

High school diploma or GED

Licensing requirements

Computer entry experience

Outils

Productivity system

Computerized records

Description du poste

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.